🚨 AMAZON DIGUGAT PEMERINTAH AUSTRALIA!
Gila sih. Lebih dari 1 juta pelanggan Prime di Australia terdampak. Regulator persaingan Australia menggugat Amazon karena diduga memasukkan klausul kontrak yang tidak adil. Saat Prime Video mulai menayangkan iklan pada Juli 2024, pelanggan tahunan hanya diberi dua pilihan:
❌ Terima iklan.
💸 Atau bayar lagi AU$2,99 per bulan supaya bebas iklan.
Yang bikin panas, menurut regulator, pelanggan tahunan yang memilih batal langganan tidak berhak mendapat pengembalian dana.
ACCC menilai Amazon menggunakan klausul kontrak tersebut untuk mengubah layanan setelah pelanggan sudah membayar. Karena itu, regulator menuntut ganti rugi konsumen, denda, biaya perkara, deklarasi pengadilan, dan perintah hukum lainnya.
Amazon sendiri menyatakan akan meninjau gugatan tersebut secara rinci, mengatakan telah bekerja sama selama penyelidikan dan tetap fokus memberikan pengalaman terbaik bagi pelanggan. Kalau tuduhan regulator terbukti di pengadilan, ini bisa menjadi salah satu pukulan hukum terbesar terhadap model langganan digital. Bayar dulu, aturan diubah belakangan? Konsumen jelas yang paling dirugikan. Perusahaan sebesar apa pun tidak boleh merasa bisa mengubah permainan sesuka hati setelah uang pelanggan masuk.
🔥 Hukum harus berlaku sama. Raksasa teknologi bukan kebal aturan.
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